Lowongan Kerja PT. TELKOM TELSTRA | TopKarir.com
PT. TELKOM TELSTRA | TopKarir.com

PT. TELKOM TELSTRA

 
Jakarta Selatan
Perencanaan & Pengembangan Perusahaan
Dipasang 23 hari lalu

Service Management Specialist (Code: CESMS)

Industri
:
Teknologi Informatika / Komputer
Jenjang Karir
:
Supervisor / Koordinator / Asisten Manajer
Pendidikan
:
Sarjana (S1)
Gaji yang Ditawarkan
:
-
Fasilitas & Tunjangan
:
Bonus/Insentif, Medikal, BPJS Ketenagakerjaan, Telekomunikasi, Asuransi Kesehatan

Tentang Pekerjaan

Provides value to the customer and also on the customer relationship. Service management provides framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients

Job responsibilities:

  • Single point of contact for customers for service delivery
  • Facilitate team meeting and activities with customer’s operations team
  • Annual service review, ensuring support readiness
  • Manage service delivery based on agreed SLA/KPI
  • Coordinate SLA/KPI review and updates
  • Review service performance, metrics, operational issues
  • Identify service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needs
  • Identify and publish service metrics
  • Ensure multiple perspective are represented in the definition and evolution of services, including customer/business, client, support technical policy and security
  • Facilitate communication between service delivery, support and customer’s operations team
  • Service improvement planning

Core capabilities:

  • +5 years’ experience in ICT and Managed Services Business Environment or equivalent
  • University degree or equivalent in IT or other applicable discipline
  • Strong leadership skill
  • Holding ITIL certification is preferably
  • Excellent stakeholder management skills to collaborate, build trust and deliver positive outcomes for customers and the Company
  • Excellent team player
  • Possess dynamic, positive attitude

 

For application just click "LAMAR"  

 

Tentang Perusahaan

Telkomtelstra is a joint venture between PT. Telekomunikasi Indonesia (Telkom Indonesia), Indonesia’s largest telecommunications operator, and Telstra Corporation Limited (Telstra), a regional leader in enterprise services. Leveraging the strengths of both Telkom Indonesia and Telstra, we bring an unparalleled combination of deep local market expertise and global managed solutions experience.

Alamat

47, Jl. Casablanca No.88, RT.14/RW.5, Menteng Dalam, Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta
Jakarta Selatan 12870
DKI Jakarta

peluang karir yang sesuai

Beragam kesempatan kerja, pelatihan dan tips berkarir yang sesuai untuk kamu

perusahaan berkualitas

Perusahaan yang membuka lowongan telah terseleksi oleh TopKarir untuk kenyamanan dan keamanan kamu

info status aplikasi

TopKarir menyediakan informasi berkala tentang status lamaran / aplikasimu dan dapat diakses melalui akun profilmu

Belum menjadi Member?


tutup
Registrasi berhasil

tutup