Lowongan Kerja PT. NECTICO NUSANTARA TEKNOLOGI | TopKarir.com
PT. NECTICO NUSANTARA TEKNOLOGI | TopKarir.com
PT. NECTICO NUSANTARA TEKNOLOGI
Bandung 
Jasa / Pelayanan 
Dipasang 10 hari lalu 
http://www.nectico.com
Customer Support
Industri
:
Teknologi Informatika / Komputer
Jenjang Karir
:
Staff ( > 1 tahun pengalaman kerja)
Pendidikan
:
Sarjana (S1)
Gaji yang Ditawarkan
:
-
Fasilitas & Tunjangan
:
Keahlian
:
Komunikasi/Negosiasi dan Microsoft Office
Jumlah yang dibutuhkan
:
1 Orang
Ditempatkan
:
Indonesia
Tentang Pekerjaan

Job Description

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Open and maintain customer accounts by recording account information
  • Being responsive to customers or sales lead for all questions through all marketing and communication channel.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming communication request from customer
  • Generate sales leads Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information
  • Suggest solutions when a product malfunctions
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize application to handle customer communication
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals

Job Specification

Education: Minimum High School or Diploma Preferable but not a must have Bachelor Degree Experience: No Experience Required Before Level of Skill: Communication

  • Great verbal communication
  • Great writing communication, ability to create a report and being systematic at explaining

General Requirements

  • Systematic and critical thinking
  • Strong Work Ethics
  • Positive Attitude
  • Able to handle high pressure working schedule
  • Good communication skills
  • Good Self Learning
  • Team focus
  • Impact oriented

Great To Have

  • Great Time Management
  • Ability to share knowledge and skills to others

Specific or Technical Requirements

  • Having ability to greet and engage customers warmly regarding product usage.
  • Familiar with Customer Relationship Management (CRM) process.
  • Having the ability to use online document service provider such as Google drive and Google docs.

Tentang Perusahaan

Nectico adalah perusahaan startup yang menyediakan aplikasi manajemen koperasi yang terintegrasi dengan aplikasi anggota koperasi. Kami memiliki misi untuk membangun ekosistem digital koperasi sehingga dapat mewujudkan kesetaraan ekonomi. 

Kami percaya bahwa setiap individu dalam tim di Nectico memiliki potensi berkembang yang tinggi dan termotivasi dengan nilai sosial.

Alamat
Nomor 421
Bandung
Jawa Barat
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