Lowongan Customer Success Specialist - di Niagahoster | TopKarir.com
 NIAGAHOSTER | TopKarir.com

NIAGAHOSTER

YOGYAKARTA 
Jasa / Pelayanan 
Dipasang 9 hari lalu 
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Customer Success Specialist

Industri
:
Teknologi Informatika / Komputer
Jenjang Karir
:
Staff ( > 1 tahun pengalaman kerja)
Pendidikan
:
Sarjana (S1)
Gaji yang Ditawarkan
:
-
Fasilitas & Tunjangan
:
Keahlian
:
-
Jumlah yang dibutuhkan
:
1 Orang
Ditempatkan
:
Indonesia
Tentang Pekerjaan

Customer Success Specialist - Global Team (English Speaker)

Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting-related problems while bringing long-term value to the Customer.

Are you ready for the next big challenge in your career? More information about this role click this link FAQ About this Role

Responsibilities:

  • Communicate with Customers via live chat and email.
  • Assist Customers with exact guidance and resolutions.
  • Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow - learn about IT every day to become a web hosting expert.

REQUIREMENTS

  • Strong English communication skills (C1 or higher)/TOEFL ITP (550)/IELTS (6,5)
  • Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.
  • Diploma in any field (IT field is a plus).
  • Well developed interpersonal skills: customer-focused, communicative, confident, collaborative.
  • Availability to work a flexible schedule (full-time only, morning/day/night shifts).
  • Having knowledge in the domain, hosting, blog, and website will be preferred.

What we offer:

  • Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
  • An 8-week training course in technology, product and communication knowledge.
  • Individual monthly unlimited bonuses right after finishing training.
  • Full remote working opportunities - everyone from Indonesia is welcome.
  • A supportive global team who are eager to share their knowledge and spend time with you.
  • Continuous personal development: books, workshops, individual mentorship.
  • Extraordinary team buildings, birthday presents, company events, and more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

Tentang Perusahaan

Niagahoster has served more than 500.000 customers in Indonesia. Niagahoster's web hosting service comes with a 99.9% server uptime quality guarantee, 24-hour support, and the most competitive price in its class. Our mission is to help millions of people unlock the power of the internet to build online success by providing stable, fast, and easy web hosting services.

Alamat
Jl. Palagan No.81, Jongkang, Sariharjo, Ngaglik, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55581
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DI YOGYAKARTA
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